FAQ & Shop Policies

Shipping

We ship our blankets via UPS Ground or US Priority Mail or within 3 business days of your order being placed, if they are in stock. For items that are out of stock, or new designs available for pre-order, the turnaround can take a few weeks. If this is the case, this information will be included in the product detail page under the "Shipping" section. Large orders may require signature upon delivery.

We ship automatically within the US, Canada, UK, most of Europe, and Australia, but please reach out to us to find out if we'll be able to ship to your country. All custom fees, duties, taxes, and tariffs are the responsibility of the recipient.  

 

Returns & Exchanges

Since we are a very small business and we only sell new blankets, we’re unable to accept returns. If for some reason the blanket doesn't meet your expectations, please reach out to us immediately after receiving it and we'll try our very best to make you happy.

If you've received a blanket as a gift, we are happy to make an exchange for a different design if the blanket is unused (preferably in its original box), but please reach out immediately after receiving it. You would be responsible for the cost of shipping both ways.

 

Lost or stolen packages

We encourage you to keep a close eye on your package's progress using the tracking information we provide. If your package has been marked "delivered" but you haven't received it, you can file a claim directly through UPS or USPS. We're happy to help guide you through the process.

 

Contact

For support, or to discuss a potential collaboration, you can reach us at hello@superstitchous.com