FAQ & Shop Policies

Shipping

We ship our blankets via UPS Ground or USPS Priority Mail. For in-stock items, please allow around 3 to 5 business days for processing before shipment. This is an estimate, not a guaranteed ship date, and some orders may take longer. For items that are out of stock or new designs available for pre-order, turnaround can take a few weeks. If this is the case, the estimated timing will be included on the product detail page under the "Shipping" section. Large orders may require signature upon delivery.

We ship automatically within the US, Canada, UK, most of Europe, and Australia, but please reach out to us to find out if we'll be able to ship to your country. All custom fees, duties, taxes, and tariffs are the responsibility of the recipient.

 

Blanket Care

Our blankets are made from upcycled yarn (75% cotton, 25% polyester) and are pre-washed before they ship to you.

Washing: Machine wash on a cool, gentle cycle or hand wash. Wash separately to protect colors and texture.

Drying: Air dry when possible. If using a dryer, tumble dry separately on the lowest heat setting.

Shedding & pilling: As with many textiles made from natural and recycled fibers, some initial shedding or pilling may occur. Washing and drying separately helps minimize this over time.

If you have any questions about caring for your blanket, feel free to reach out to us.

 

Returns & Exchanges

Since we are a very small business and we only sell new blankets, we're unable to accept returns. If for some reason the blanket doesn't meet your expectations, please reach out to us immediately after receiving it and we'll try our very best to make you happy.

If you've received a blanket as a gift, we are happy to make an exchange for a different design if the blanket is unused (preferably in its original box), but please reach out immediately after receiving it. You would be responsible for the cost of shipping both ways.

 

Lost or stolen packages

We encourage you to keep a close eye on your package's progress using the tracking information we provide. If your package has been marked "delivered" but you haven't received it, you can file a claim directly through UPS or USPS. We're happy to help guide you through the process.